Loose lips sink ships may have been a wartime slogan, but in recent weeks banks NatWest and Coutts have demonstrated that loose lips can sink both careers and reputations. We have seen this story play out slowly and somewhat painfully in the media, with NatWest and Coutts slowly coming to the realisation that they seriously misjudged the situation, the government’s reaction and the reaction of the general public. What may have started as a very run of the mill charity dinner one evening in early July, has turned into a furore that may yet see the resignation of the entire board of one of the country’s biggest banks. So, what happened and what are the PR lessons learned?
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